Privacy Policy
This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website at www.bravoedagency.com and its constituent parts/related sites ("our sites"), whether as a guest or a registered user.
It also outlines how we collect and process personal data relating to job applicants as part of any recruitment process.
Who we are
www.bravoedagency.com and its constituent parts/related sites are operated by Bravoed Limited (“We”, “Bravoed”) registered in England and Wales under company number 16138772 and has its registered office at 124-128 City Road, London, England, EC1V 2NX.
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. We urge you to read this policy very carefully because it contains important information about:
- how and why we collect, store, use and share personal information;
- your rights in relation to your personal information; and
- how to contact us and supervisory authorities in the event that you have a complaint.
1. Our sites
The personal information we collect and use
Personal information you provide to us
We collect the following personal information that you provide to us:
- Name
- Email address
- Telephone number
- Company you work for
- Company address
- Your role within the company
- Information contained in communications between us and you, or your employer
- Information you provide when you voluntarily complete customer surveys, provide feedback and participate in customer focus groups (“Feedback“)
- Correspondence you may have with us and any complaints you have raised to our attention (“Correspondence“)
- Information about your use of our website is collected using cookies. You can read more about these in our cookie policy
- The communication content and metadata associated with the communication
Some examples of when we collect this information include:
- When using the Contact Us form
- Our analytics tracking system
- Our website will generate the metadata associated with communications made using the website contact forms
- When you file a complaint
- When you, or your employer, communicate directly with us
Personal information you provide about third parties
If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:
- shall consent on their behalf to the processing of their personal data;
- shall receive any data protection notices on their behalf; and
- shall consent on their behalf to the transfer of their personal data abroad.
Monitoring and recording communications
We may monitor communications such as emails and telephone calls for the following purposes:
- Quality assurance;
- Training;
- Customer service;
- Customer satisfaction;
- Customer feedback;
- Product and service feedback.
Cookies and similar technologies
We use cookies on our website to personalise content and ads to provide you with the best possible experience. We also share information about your use of our site with our social media, advertising and analytic partners. This helps provide social media features and to analyse our traffic. By using our site, you agree that necessary cookies that allow the website to function will be used and other cookies will be allowed as indicated in your preferences and browser settings.
On the first occasion that you use our site we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
For further information on cookies in general visit the ICO website: https://ico.org.uk/your-data-matters/online/cookies/
How we use your personal information
We rely on legitimate interest as the lawful basis on which we collect and use your personal information. We will use the contact information you supply to use to get back to you regarding your:
- orders;
- enquiries;
- complaints;
- customer satisfaction surveys;
- feedback;
- website behaviour.
Who your information may be shared with
We may share your information with:
- Law enforcement agencies in connection with any investigation or to help prevent unlawful activity
We will not share your personal information with any other 3rd parties.
Consent to marketing
We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.
We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see ‘What rights do you have?’ below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.
Whether personal information has to be provided by you, and if so why
The provision of the following information is required from you:
- Name
- Company name
- Company role
- Company telephone number
This is to enable us to do the following:
- Communicate with you regarding your specific enquiry; sales, general, etc.
We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
How long your personal information will be kept
Your data will be held for 3 years after the end of our relationship with you or at the end of statutory deadlines, whichever is the longer, or, up until you tell us that you no longer want us to retain the data, unless statutory conditions require us to hold your data.
2. Our recruitment process
The personal information we collect and use
Bravoed collects a range of information about you as part of the recruitment process. This includes:
- your name, address and contact details, including email address and telephone number;
- details of your qualifications, skills, experience and employment history;
- information about your current level of remuneration, including benefit entitlements;
- whether or not you have a disability for which the company needs to make reasonable adjustments during the recruitment process;
- information about your entitlement to work in the UK.
- equal opportunities monitoring information, including information about your ethnic origin, sexual orientation, health, and religion or belief.
We collect this information in a variety of ways. For example, data might be contained in application forms, CVs or resumes, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment, including online tests.
We may also collect personal data about you from third parties, such as references supplied by former employers or information from employment background check providers including any information from criminal records checks, we will inform you of our request for this information.
Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email).
How we use your personal information
The company needs to process data to take steps at your request prior to entering into a contract with you. It also needs to process your data to enter into a contract with you.
In some cases, the company needs to process data to ensure that it is complying with its legal obligations. For example, it is required to check a successful applicant’s eligibility to work in the UK before employment starts.
The company has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows the company to manage the recruitment process, assess and confirm a candidate’s suitability for employment and decide to whom to offer a job. The company may also need to process data from job applicants to respond to and defend against legal claims.
The company processes health information if it needs to make reasonable adjustments to the recruitment process for candidates who have a disability. This is to carry out its obligations and exercise specific rights in relation to employment.
Where the company processes other special categories of data, such as information about ethnic origin, sexual orientation, health, religion or belief, age, gender or marital status, this is done for the purposes of equal opportunities monitoring with the explicit consent of job applicants, which can be withdrawn at any time by contacting our Data Protection Officer at hello@bravoedagency.com.
For some roles, the company is obliged to seek information about criminal convictions and offences. If your application is unsuccessful, the company will keep your personal data on file in case there are future employment opportunities for which you may be suited.
Who your information may be shared with
Your information will be shared internally for the purposes of the recruitment exercise. This includes members of the HR team, interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles.
The company will not share your data with third parties, unless your application for employment is successful and it makes you an offer of employment. The company will then share your data with former employers to obtain references for you, as well as employment background check providers to obtain necessary background checks and the Disclosure and Barring Service to obtain necessary criminal records checks.
Whether personal information has to be provided by you, and if so why
You are under no statutory or contractual obligation to provide data to the company during the recruitment process. However, if you do not provide the information, the company may not be able to process your application properly or at all. If your application is successful, it will be a condition of any job offer that you provide evidence of your right to work in the UK and satisfactory references.
You are under no obligation to provide information for equal opportunities monitoring purposes and there are no consequences for your application if you choose not to provide such information.
How long your personal information will be kept
Your data will be held for 1 year after the end of our relationship with you or at the end of statutory deadlines, whichever is the longer, or, up until you tell us that you no longer want us to retain the data, unless statutory conditions require us to hold your data.
3. General information
Keeping your information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We will use technological and organisation measures to keep your information secure. We are also registered with the Information Commissioner’s Office in the United Kingdom.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.
International transfers of your information
We will not transfer your personal data outside the United Kingdom or European Economic Area (EEA).
However, some of the services we use to supply our Clients with services may transfer personal data outside of the UK or EEA. We will take all reasonable steps to make sure that your personal data is handled securely by these suppliers in line with this privacy policy and data protection laws.
Children and the validity of consent
Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.
What rights do you have?
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
- fair processing of information and transparency over how we use your use personal information
- access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address
- require us to correct any mistakes in your information which we hold
- require the erasure of personal information concerning you in certain situations
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal information concerning you for direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to our continued processing of your personal information
- otherwise restrict our processing of your personal information in certain circumstances
- claim compensation for damages caused by our breach of any data protection laws
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights)
If you would like to exercise any of these rights please:
- email, call or write to us
- let us have enough information to identify you
- let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
- let us know the information to which your request relates
From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
Changes to the Privacy Policy
We may change this policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:
- Posts on social media
- A clear banner on the homepage of the website
Contacting us
If you have any questions about this policy or the information we hold about you, please contact us by:
- e-mail: hello@bravoedagency.com
- post: 124-128 City Road, London, England, EC1V 2NX
Our Data Protection Officer is Mr David Griffiths.
